Return & Refund Policy

The Nature of Handmade

Every Rahina piece is made by hand. Because of this, no two pieces are ever exactly alike. You may notice subtle variations in shape, texture, colour, finish, or small marks from the making process.

These are not imperfections in the conventional sense, but natural characteristics of handmade work. They are evidence of the human hand and the individual process behind each piece, and are an inherent part of what makes it unique.

Please consider this when purchasing a Rahina piece. Slight variations from photographs or from other pieces in the same collection should be expected and are not considered defects.

All Sales Are Final

Due to the handmade and one-of-a-kind nature of our pieces, all sales are final and we do not accept returns, exchanges, or refunds.

Each Rahina piece is made in limited quantities or, in some cases, as a completely one-of-one piece. Our jewellery is crafted and assembled entirely by hand, with each piece carrying the character of the hands and processes that made it. Because of the unique nature of our work, we are unable to accept returns or offer refunds once an order has been placed.

We encourage you to carefully review the product description, materials, measurements, and photographs before making your purchase. If you have any questions about a piece before ordering, please contact us and we will be happy to assist.

Damaged or Defective Items

We take great care in packaging every order. However, if your piece arrives damaged or has a genuine defect that was not part of its intended handmade character, please contact us within 48 hours of delivery at connect@byrahina.com

To help us assess the issue, please provide:

• A clear unboxing video, beginning before the package is opened and showing the condition of the packaging and the piece inside.

• Clear photographs of the item and any visible damage.

• Your order number and a brief description of the issue.

Please keep all original packaging until the matter has been resolved.

Once we receive the requested information, we will assess the situation and consider the appropriate way forward on a case-by-case basis. Depending on the circumstances, this may include a repair, replacement, or another suitable resolution.

Please note that we cannot guarantee a replacement for one-of-one or limited-edition pieces, as these pieces may not be reproducible.

Incorrect or Missing Items

If you receive an item that is incorrect or something is missing from your order, please contact us within 48 hours of delivery with your order number and clear photographs of the package and its contents. We will review the issue and advise you on the next steps.

Contact

For any questions regarding your order, please contact us at connect@byrahina.com